Travelling Across Canada
If you’re on a Canada-wide plan, you’ll never pay long distance charges for calls within Canada.
Travelling to the U.S.
With Koodo, there are no roaming or long distance charges anywhere in Canada! However, if you’re heading outside of Canada, talk, text and data aren’t covered in your monthly plan. Luckily, it’s really easy to avoid pay-per-use charges with Koodo! Just grab one of our affordable roaming add-ons before you pack your bags, starting at just $10. Koodo roaming add-ons are not available to prepaid customers.
Travelling to Mexico or the Caribbean
With Koodo, there are no roaming or long distance charges anywhere in Canada! However, if you’re heading outside of Canada, talk, text and data aren’t covered in your monthly plan. Luckily, it’s really easy to avoid pay-per-use charges with Koodo! Just grab one of our affordable roaming add-ons before you pack your bags, starting at just $15. Koodo roaming add-ons are not available to prepaid customers.
Included Caribbean countries:
Anguilla, Antigua & Barbuda, Aruba, Barbados, Bermuda, Bonaire, British Virgin Islands, Cayman Islands, Cuba, Curaçao, Dominica, Dominican Republic, French Guyana, French West Indies, Grenada, Guadeloupe, Guyana, Haiti, Jamaica, Martinique, Montserrat, Netherlands Antilles, Saba, St. Barthelemy, St. Eustatius, St Kitts & Nevis, St. Lucia, St. Maarten, St. Martin, St. Vincent & Grenadines, Trinidad & Tobago, Turks & Caicos
Excluded Caribbean countries:
- US Virgin Islands (covered by US roaming add-ons)
Travelling outside of these locations?
Want to use your Koodo phone outside of Canada, the U.S., Mexico, and the Caribbean? Go to Koodo Self Serve and follow these simple steps.
If you have a phone with a SIM card,
Step 1: Go to the Plans and Add-ons page and select Add-ons. If you do not already have Pay Per Use Intl Long Distance add-on ($0/month) in your included services or optional add-ons, add this. In addition, you will need to add International Voice Roaming ($0/month) in order to call and text, while travelling outside of Canada and the U.S.
Step 2: After you've added the above feature successfully, return to the Plans and Add-ons page and add International Data Roaming. This feature will not be available until you complete Step 1. This is a $0 add-on and will enable you to use data services while travelling abroad. Just a heads up, you’ll only need to complete this step if you want to use data while travelling. If you’re not planning to use data, you can skip this step.
If you have a phone without a SIM card, you simply need to ensure you have Pay per use international calling add on($0/month). Without this feature, you will not be able to call or text.
Once you complete these steps, you’ll be able to use your Koodo phone while travelling abroad, being charged at the pay-per-use rates below.
International Roaming Rates
Traveling with a Koodo phone is now easier and more affordable with our new international roaming rates for voice and data.
|Region ||Voice Rate (MIN) ||Data Rate (MB) ||Text Messaging Rate (SMS) |
| U.S, Hawaii, Alaska ||$1.50 ||$5.00 ||$0.60 |
|$1.50 ||$5.00 ||$0.60 |
|$2.50 ||$10.00 ||$0.60 |
|$7.00 ||$15.00 ||$0.60 |
Important: Check before you leave
International service providers may offer different services and their networks may have different frequencies.
While in North America Koodo phones are compatible with HSPA 850/1900 MHZ frequencies. While traveling internationally Koodo phones are compatible with HSPA 850/900/1800/1900 MHZ frequencies. If the provider within the country does not offer the same frequency, your phone may not work on their network.
If the country you are travelling to does not have a compatible frequency, you may be able to rent a phone from a local provider. You can use your Koodo SIM card in the rental phone, access one of our partner companies and be charge with the above roaming rates.
To find out about coverage and rates, select your Koodo phone or network and then select an available country from the dropdown.
Note: On Koodo Prepaid, you can use your Prepaid phone all over Canada, but not outside of the country