Travelling Across Canada
If you’re on a Canada-wide plan, you’ll never pay long distance charges for calls within Canada.
Travelling to the U.S.
With Koodo, there are no roaming or long distance charges anywhere in Canada! However, if you’re heading outside of Canada, talk, text and data aren’t covered in your monthly plan. Luckily, it’s really easy to avoid pay-per-use charges with Koodo! Just grab one of our affordable roaming add-ons before you pack your bags, starting at just $10. Koodo roaming add-ons are not available to prepaid customers.
Restrictions: U.S. roaming data add-ons are not available on BlackBerry Curve or Bold smartphones (available on BlackBerry 10)1. Includes international text messages when travelling within the U.S. Availability of service to international destinations will vary by country and is subject to change without notice. MMS messages (picture and video) will use data, not texts. Excludes premium messages and subscriptions based messages2. Includes calls within the U.S. and to Canada. Excludes directory assistance calls (411) calls3. You will be automatically blocked and notified if you reach $100 in data overage. We will require your consent to continue using additional roaming data for that bill cycle. Data overage rate is $5/50MB
Travelling outside the U.S.
With Koodo, there are no roaming or long distance charges anywhere in Canada! However, if you’re heading outside of Canada, talk, text and data aren’t covered in your monthly plan. Luckily, it’s really easy to avoid pay-per-use charges with Koodo! Just grab one of our affordable roaming add-ons before you pack your bags, starting at just $15. Koodo roaming add-ons are not available to prepaid customers.
|What are my options for international roaming add-ons? |
|These flexible add-ons are easy to add and last 30 days. All you need to do is text these codes to 5242 on the day you start your trip to purchase your add-ons. |
|Add-on ||What You Get ||Price ||Overage Charges ||Activation Code ||Expiration |
|Roaming Text Messages1(Excludes MMS) ||Up to 75 Outgoing Texts (Unlimited Incoming Texts) ||$15 ||60¢/text ||30TEXT ||Valid until 11:59pm (local time) 30 days after activation |
|Roaming Bundle1,2 ||Up to 50 Outgoing Texts (Unlimited Incoming Texts), up to 50 Anytime Minutes and up to 50 MB of Data ||$40 ||60¢/text and standard pay-per-use rates for minutes and data ||30BUNDLE |
|How long can I use these add-ons? ||What if I don’t want a roaming add-on? |
|These roaming add-ons are good for 30 days. You can start using them right after you buy them until 11:59pm 30 days after you bought them. For example, if you purchase the add-on on July 1 at 1:00pm, you’ll be able to use it until July 31 at 11:59pm. |
Need help? Call *611 from your Koodo phone.
|Roaming add-ons help you avoid extra Pay-Per-Use charges, but if you prefer not to get one, no problem! Just remember that talk, text and data are charged separately from your regular monthly plan. |
To get access to Pay-Per-Use rates outside the U.S., you must add the following add-ons to your account:
- International Voice Roaming
- International Data Roaming
You don’t need these additional add-ons if you’ve already purchased an International Roaming Add-on.
- Alaska, Hawaii, Puerto Rico, U.S., U.S. Virgin Islands (covered by US roaming add-ons)
- Satellite (e.g. Cruise ships, airplanes, offshore)
Restrictions: (1) Availability of service to international destinations will vary by country and is subject to change without notice. See below for partner service availability. (2) Minutes/texts/data used with the International Roaming Add-ons are charged separately from what’s included in your regular monthly plan. Not available for CDMA phones. Picture & video messaging not included in text allowance. You’ll be automatically blocked and notified if you reach $100 in data overage. We’ll require your consent to continue using additional roaming data for that bill cycle. Roaming data add-ons are not available on BlackBerry Curve or Bold smartphones (available on BlackBerry 10). Excludes directory assistance calls (411) calls.
International Pay-Per-Use Roaming
Go to Koodo Self Serve and follow these simple steps.
If you have a phone with a SIM card:
Step 1: Go to the Plans and Add-ons page and select Add-ons. If you do not already have Pay Per Use Intl Long Distance add-on ($0/month) in your included services or optional add-ons, add this. In addition, you will need to add International Voice Roaming ($0/month) in order to call and text, while travelling outside of Canada and the U.S.
Step 2: After you've added the above feature successfully, return to the Plans and Add-ons page and add International Data Roaming. This feature will not be available until you complete Step 1. This is a $0 add-on and will enable you to use data services while travelling abroad. Just a heads up, you’ll only need to complete this step if you want to use data while travelling. If you’re not planning to use data, you can skip this step.
If you have a phone without a SIM card, you simply need to ensure you have Pay per use international calling add on($0/month). Without this feature, you will not be able to call or text.
Once you complete these steps, you’ll be able to use your Koodo phone while travelling abroad, being charged at the pay-per-use rates below.
International Roaming Rates
Traveling with a Koodo phone is now easier and more affordable with our new international roaming rates for voice and data.
|Region ||Voice Rate (MIN) ||Data Rate (MB) ||Text Messaging Rate (SMS) |
| U.S, Hawaii, Alaska ||$1.50 ||$5/20MB ||$5/100 texts (outgoing) Free Incoming texts |
|$1.50 ||$5.00 ||$0.60/texts (outgoing) Free Incoming texts |
|$2.50 ||$10.00 ||$0.60/texts (outgoing) Free Incoming texts |
|$7.00 ||$15.00 ||$0.60/texts (outgoing) Free Incoming texts |
Important: Check before you leave
International service providers may offer different services and their networks may have different frequencies.
While in North America Koodo phones are compatible with HSPA 850/1900 MHZ frequencies. While traveling internationally Koodo phones are compatible with HSPA 850/900/1800/1900 MHZ frequencies. If the provider within the country does not offer the same frequency, your phone may not work on their network.
If the country you are travelling to does not have a compatible frequency, you may be able to rent a phone from a local provider. You can use your Koodo SIM card in the rental phone, access one of our partner companies and be charge with the above roaming rates.
To find out about coverage and rates, select your Koodo phone or network and then select an available country from the dropdown.
Note: On Koodo Prepaid, you can use your Prepaid phone all over Canada, but not outside of the country