The Apple iPhone comes with a standard 12-month manufacturer’s warranty beginning on the date of purchase. Your proof of purchase is required for warranty claims.
Both warranty and non-warranty service on the Apple iPhone are supported by Koodo’s Warranty and Support Program.
Day 1 to 15
Please visit your original point of purchase for assistance. Troubleshooting, as well as a visual inspection of your Koodo iPhone will be performed. If no physical or liquid damage is present, and a manufacturer defect exists, your Koodo iPhone will be exchanged for a new one of like model.
Day 16 to 365
Should you experience an issue with your iPhone, we advise that you first contact Koodo support. If your iPhone is deemed to be defective, and is in-warranty, you will be put in contact with Apple, where they will facilitate the hardware replacement process, if required.
Out of Warranty
Physical damage, such as liquid damage, is not covered under warranty and will void the warranty period for the device.
For the list of warranty rules and considerations please refer to the manufacturer warranty information included with your iPhone.
Validating Your iPhone Warranty
To check your iPhone’s warranty status you can refer to your proof of purchase or visit Apple Service and Support.
Defective iPhone accessories are supported directly by Apple. For further details please visit Apple , or for additional Apple support, please contact Apple Support.
Apple Protection Plan (AppleCare+)
Apple offers an extended protection plan which includes technical support and hardware repair coverage for up to 24 months from the original purchase date. Visit the AppleCare+ site for further details.
AppleCare+ is available at Koodo Shops locations and can be purchased at the time of activation or within 60 days from the date of purchase (inspection required), see in-store for details.
Should you experience an issue with your iPhone, we advise that you first contact Koodo. If your iPhone is deemed to be defective, and is in-warranty, you will be put in contact with Apple , where they will facilitate the hardware replacement process, if required.
Visiting an Apple location:
To visit an Apple store for support, an appointment with the Genius Bar must first be made. Appointments can be made one of two ways:
1. Visit Genius Bar Reservations
2. Contact Apple support
Apple will not provide walk-in support without an appointment.
Warranty Service for your Koodo iPhone
|Day 1 to day 15
No physical damage
|New iPhone provided through Koodo.
Contact Koodo for initial troubleshooting. OR Visit your original point of purchase for assistance. Troubleshooting, as well as a visual inspection of your iPhone will be performed.
|No cost, providing your iPhone is not deemed out-of-warranty due to physical or liquid damage and manufacturer defect is present.
|Day 16 to day 365
No physical damage
|Service Replacement provided within 48 – 72 hours through Apple. Contact Koodo :OR Contact Apple support.
||No cost, providing your iPhone is not deemed out-of-warranty due to physical or liquid damage and your defective iPhone is submitted back to Apple within the pre-determined period.
Out-of-Warranty Service for iPhone
|Warranty period has expired OR physical damage
||If you own an iPhone that is ineligible for warranty service but is eligible for Out-of-Warranty (OOW) Service, Apple will service your iPhone for the Out-of-Warranty Service Fee
||Contact Koodo or visit your original point of purchase. OR contact Apple support.
Cost very depending on the iPhone model
For more information on coverage through Apple, please check out their FAQ section.
You can find a copy of the Manufacturer’s Warranty in your mobile phone’s box. Here are some things that aren’t covered by the Manufacturer’s Warranty:
Mobile phones aren’t swimmers. If they get wet, they have very little chance of surviving and are not covered by warranty.
Common causes for moisture damage include:
- Being dropped in water or on a wet car floor
- Spilling liquid on the phone
- Rain, fog or mist droplets
- Leaving the phone on moist surfaces like countertops
- Body perspiration, which can cause the main circuit board to rust
- Water condensation caused by leaving the phone in the bathroom while taking a shower, or by leaving the phone in a vehicle overnight
Things you should know:
- Problems caused by moisture may not occur immediately
- Often corrosion will appear on the phone charging port
- Only Reps at a Koodo Service Centre can open your phone to check for moisture damage.
If your mobile phone is damaged due to neglect or abuse, it won’t be covered by the Manufacturer’s Warranty.
Some examples or physical damage include:
- Broken LCD screen
- Broken flip
- Damage to housing
- Broken charging port
- Warped internal components
- Bent / cracked main board
Things you should know:
- You can damage your phone by carrying it in a pocket, especially with other items like keys
- Damage can occur when a phone is repeatedly knocked by items in a purse, knapsack or briefcase