What do I need to do to return my phone?
Return your phone in its original condition with all original packaging and parts, along with a copy of your receipt, to the place of purchase. For example:
- Koodo Shop purchases must be returned to any Koodo Shop.
- Retail partner purchases must be returned to the location where you purchased it.
- Online purchases should be returned via mail and can be initiated by calling *611 from your Koodo Mobile phone, toll free at 1-866-99-KOODO or 647-788-4337. We will send you a pre-paid, self-addressed envelope to ship the mobile phone back to us.
Accessories purchased on koodomobile.com are not eligible for returns or refunds unless they're defective.