Losing your phone is a total bummer. Good thing is you can suspend your service right away to prevent the bad guys from using it. Just follow these steps.
- Log into your Self Serve account.
- Click on the Mobile Phone tab.
- In the Lost/Stolen Phone?” section, select either Lost or Stolen device.
- Select Submit.
You can also call us at 1-866-99-KOODO to suspend your service.
Suspending your service protects you from having to pay for unauthorized use of your phone. Just so you know, you'll still be charged for your monthly plan, your Tab, and other add-ons.