Koodo E911 service is currently accessible in most of Alberta, British Columbia, the Greater Winnipeg area of Manitoba, Ontario, Quebec, New Brunswick, PEI, Saskatchewan, Newfoundland, and the Greater Halifax area of Nova Scotia.
If E911 is not yet available in your area, you will be able to access it when you roam into Koodo supported E911 areas as well as within other mobile carriers' E911 coverage areas.
When calling 911 from your mobile phone, there are some general guidelines you should follow to help emergency services:
- During an emergency, always provide your complete wireless phone number, including the area code.
- Give your location and the location of the emergency.
- Stay on the line with the operator. Remember, you aren't billed airtime for 911 calls. If disconnected, leave your phone on for call-backs.
- Don't program 911 on your phone. This will reduce the chance of making accidental calls to 911.