You can view your base plan renewal date by logging into your Self Serve account or by dialing *611 from your phone (it's a free call!) Your base plan will automatically renew every 30 days provided that there is sufficient service credits on your Koodo Prepaid account balance before the time of renewal.
If you didn't have sufficient service credits at the time of renewal and your base plan expired, you can simply resume your Koodo Prepaid service by topping up your account. As soon as enough service credits are added to cover the cost of your base plan, it will automatically renew.
To help ensure you have sufficient service credits at the time of your base plan renewal, register for automatic 30-day top-ups – it makes Koodo Prepaid truly worry-free. And with automatic top-ups on your account, a 10% savings on the cost of your base plan will be credited back to your account each time your base plan renews. Set up automatic 30-day top-ups when you activate your Koodo Prepaid service, or by logging into Prepaid Self Serve.