If for some reason you're not getting the results you want, Koodo Shops and Koodo Webstore offer a 15-day money back guarantee on your phone. You'll get whatever you paid for your phone back. Any other charges, however, will be your responsibility. Accessories are not eligible for returns or refunds unless they're defective. Return your phone in its original condition with all original packaging and parts, along with a copy of your receipt, to the place of purchase. For example:
- Koodo Shop purchases must be returned to any Koodo Shop.
- Retail partner purchases must be returned to the location where you purchased it (For example: Best Buy, Wal-Mart etc.) Return policies vary by Retail Partner.
Top-up vouchers are not eligible for returns.